Operating as a solo consultant

Means working with only 2–3 clinics at a time. This is not an agency, and you will not be passed off to an account manager. When we partner together, your reactivation system is built, monitored, and managed personally.

Every AI conversation is reviewed

Every handoff is checked. You receive a daily update showing exactly what happened, messages sent, replies received, people handed to your team, and appointments booked. If your team is slow on a handoff, you will be told directly, with the timestamps to show it.

Frequently Asked Questions

What if we already follow up with our enquiries?

Most clinics do. Once or twice. The issue is usually what happens after message two. When practice owners are asked that question, it gets vague. No timing structure. No script for “I’m still thinking.” No fifth touch. If your team already runs a structured 5-message sequence with tracked follow-up timing, you probably do not need this. Most do not.

Will patients know the follow-up is automated?

Yes. The first message clearly identifies itself as an automated follow-up from your clinic. This is not hidden. Patients receive automated messages from businesses every day, their bank, their airline, their gym. The tone is warm and personal, not robotic. And every message includes a simple opt-out.

What happens if a patient asks about pricing or clinical details?

The system stops immediately. It does not answer clinical questions. It does not quote prices. It does not guess. It hands the conversation to your team with an instant alert: “[Patient name] is asking about [topic]. Please call them.” Your team handles every clinical and commercial conversation. The AI only handles the reactivation, the checking-in and warming-up.

Does this replace my reception team?

No. It reduces the manual chasing and surfaces warmer enquiries for your team to handle. Your receptionist still makes every call and books every patient. They just waste far less time on cold enquiries who were never going to respond.

What counts as “success”?

Showed appointments. Not opens, not clicks, not replies. A patient who physically attends a consultation at your clinic. That is the only metric charged for, and the only metric that matters.

Is this GDPR-compliant?

Only people who originally reached out to your clinic about implants are contacted. Before any message sends, the list source is verified and the outreach basis is confirmed with you in writing. Every message identifies as automated. Every message includes an opt-out. Any person who says stop is removed instantly and permanently. If the lawful basis is not clear for any contact, that contact does not receive a message. Full stop.

What if we have fewer than 80 old enquiries?

Then the recommendation is to wait 2–3 months for the list to build up, running the sprint only when there is enough volume for the numbers to work. It is better to turn down the job than deliver a weak result from a thin list.